Privacy Policy — Gold Krunch

1) Who we are & how to contact us

Company: Gold Krunch
Email: info@goldkrunch.com

2) Information we collect

A. Information you provide

Account & profile: name, email, phone, password, delivery address, billing address.
Orders & checkout: items purchased, gift notes, delivery instructions, invoices.
Payment details: handled by our payment partners (e.g., card token, last 4 digits) — we do not store full card numbers.
Support & communications: emails, chat, social messages, and call recordings (if applicable).
Reviews & UGC: ratings, comments, photos you upload.
Marketing preferences: newsletter opt-ins, consent settings.

B. Information collected automatically

Usage & device data: IP address, browser, device identifiers, pages viewed, time spent, referring pages.
Cookies & similar tech: cookies, pixels, tags, local storage (see Section 6).
Approximate location: derived from IP (city/region level).

C. Information from third parties

Payment processors & fraud tools (transaction status, risk signals).
Analytics/ads partners (aggregated statistics, conversions).
Couriers (delivery status and proof of delivery).
Social platforms if you sign in or interact via social media.

3) How we use your information

We use information to:

Process and deliver orders, provide customer service, and operate the site.
Personalize products, recommendations, and content (e.g., remembering your cart).
Communicate about orders, account changes, promos, and policy updates.
Improve and secure our Services, run analytics, debug, and prevent fraud.
Marketing with your consent where required (email, SMS, WhatsApp, targeted ads).
Legal compliance (tax, accounting, regulatory obligations).

Legal bases (EEA/UK): performance of a contract; legitimate interests (security, improvement, basic direct marketing); consent (where required); legal obligations.

4) Sharing & disclosure

We do not sell your personal information. We share it only with:

Service providers (processors): hosting, payment processing, delivery/courier partners, customer support tools, email/SMS providers, analytics, and advertising platforms — bound by confidentiality and data-processing terms.
Business transfers: as part of a merger, acquisition, financing, or sale of assets.
Legal and safety: to comply with law, enforce our terms, and protect rights and safety.
With your direction/consent: e.g., when you post a public review or enter a giveaway.

5) Your choices & rights

Global

Access/Update: edit your profile or contact us.
Delete: request deletion of your account/data (subject to our legal retention needs).
Marketing opt-out: click Unsubscribe in emails or reply STOP to SMS/WhatsApp; you’ll still receive essential order/transaction messages.
Cookies: manage through your browser and our cookie banner/preferences (where available).

EEA/UK (GDPR)

You may have the right to access, rectify, erase, restrict, object, and data portability, and to withdraw consent at any time. You can also complain to your local supervisory authority.

California (CCPA/CPRA)

Residents can request access, correction, and deletion of personal information and may opt out of “sharing” for cross-context behavioral advertising. We do not sell personal information.

We will verify requests and may ask for additional information.

6) Cookies & tracking

We use:

lEssential cookies for security, shopping cart, checkout, and account login.
Analytics cookies (e.g., Google Analytics) to measure traffic and performance.
Advertising cookies/pixels (e.g., Meta/TikTok/Google Ads) to show relevant offers and measure ad effectiveness.

You can control cookies via your browser and, where provided, our preferences center. Blocking some cookies may impact site functionality.

7) SMS/WhatsApp consent (if used)

By providing your phone number at checkout or opt-in forms, you agree to receive SMS/WhatsApp messages from Gold Krunch about your orders and offers. Message & data rates may apply. Message frequency varies. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase.

8) Payments

Payments are processed by third-party providers (e.g., Stripe/PayPa. Your card details are transmitted securely to the provider and are not stored on our servers. We receive limited information such as transaction IDs and status.

9) Delivery partners

To deliver your chocolates, we share the recipient name, address, phone, order number, and delivery notes with our courier partners.

10) Data retention

We keep data only as long as necessary, including:

Orders & invoices: retained for tax and accounting requirements.
Account data: kept while your account is active.
Marketing data: until you opt out or your consent expires.
Security logs: retained for a limited period for safety, fraud prevention, and auditing.

When no longer needed, we anonymize or securely delete the data.